Week 7 : Customers Concerns 2 – GEO TRAINING STUDIO

Hospitality English Program

Introduction

This lesson is about writing Present, Future and Past Questions and Answers using Singular & Plural subjects

Duration : 90 minutes

Learning Outcome

At the end of this lesson, you must be able to :

Use Plural Subject with Present, Future & Past Simple or Continuous Verb
Use Singular Subject with Present, Future & Past Simple Verb in Question and Answer
Use Singular & Plural Subject with Non-verb in Question and Answer

Reference : Chapter 4

Exercise 7a : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

What type of services do you offer ? We offer massage service.
Did you make a booking Madam ? Yes, I made it yesterday.
Have you finished with my nails ? Yes, I have finished it already.
When do I need to come again? You need to come here again tomorrow.
Were you satisfied with our previous service ? Yes, I was very satisfied with it.
Did you get pedicure service yesterday? No, I did’n get it.
Have you finished massaging my back ? No, I haven’t finished it yet.
Did you finish massaging Mdm Vicky? No, I didn’t finish it properly.
How long do you take to complete a massage? Usually, we take 30 minutes
Could you please lye down here Madam? No, I can’t lye down, my back hurts.