Week 8 : Customers Concerns 3

Hospitality English Program


This lesson is about writing Present, Future and Past Questions and Answers using Singular & Plural subjects

Duration : 90 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Use Plural Subject with Present, Future & Past Simple or Continuous Verb
  • Use Singular Subject with Present, Future & Past Simple Verb in Question and Answer
  • Use Singular & Plural Subject with Non-verb in Question and Answer


Reference : Chapter 4

Recreation Activities

Exercise 8a : Hospitality English Communication

Part 1 (Group work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. Did you buy italian speed boats ? No, We did’t buy it.
  2. Did Mr Ron hit the rock with the boat ? Yes, He hit it yesterday.
  3. Did you send him to the hospital ? Yes, We sent him there.
  4. How was he after that? He was alright.
  5. What did the doctor say ? The doctor said nothing to worry about
  6. When did you start this service? We started it last 5 years.
  7. How many boats did you have in the beginning ? We only had 3 boats.
  8. How many boats do you have now? Now we have 10 boats.
  9. Are they all functioning? Yes, they are all functioning
  10. May I try the boat? Certainly Sir, You may try it.



Part 2 (Group Work)

Using subject Plural subject (eg : the customer), write 10 past sentences about :

Recreation activities

  1. (simple verb) Q : Did you rent the boat from here
  2. (simple verb) A : Yes, I rent it from here
  3. (simple verb) Q : How much did you pay for the rental?
  4. (simple verb) A : I paid only RM30
  5. (cont verb) Q : Were you enjoying your ride?
  6. (cont verb) A : Yes, I was enjoying it so much
  7. (adjective) Q : Were you satisfied with the boat?
  8. (adjective) A : Indeed, I was very satisfied
  9. (prep / noun) Q : What time were you there?
  10. (prep / noun) A : I was there about 5pm

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