Week 8 : Customers Concerns 3

Hospitality English Program

Introduction

This lesson is about writing Present, Future and Past Questions and Answers using Singular & Plural subjects

Duration : 90 minutes

Learning Outcome

At the end of this lesson, you must be able to :

• Use Plural Subject with Present, Future & Past Simple or Continuous Verb
• Use Singular Subject with Present, Future & Past Simple Verb in Question and Answer
• Use Singular & Plural Subject with Non-verb in Question and Answer

Reference : Chapter 4

Recreation Activities

Exercise 8a : Hospitality English Communication

Part 1 (Group work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

1. Did you buy italian speed boats ? No, We did’t buy it.
2. Did Mr Ron hit the rock with the boat ? Yes, He hit it yesterday.
3. Did you send him to the hospital ? Yes, We sent him there.
4. How was he after that? He was alright.
5. What did the doctor say ? The doctor said nothing to worry about
6. When did you start this service? We started it last 5 years.
7. How many boats did you have in the beginning ? We only had 3 boats.
8. How many boats do you have now? Now we have 10 boats.
9. Are they all functioning? Yes, they are all functioning
10. May I try the boat? Certainly Sir, You may try it.

Part 2 (Group Work)

Using subject Plural subject (eg : the customer), write 10 past sentences about :

Recreation activities

1. (simple verb) Q : Did you rent the boat from here
2. (simple verb) A : Yes, I rent it from here
3. (simple verb) Q : How much did you pay for the rental?
4. (simple verb) A : I paid only RM30
5. (cont verb) Q : Were you enjoying your ride?
6. (cont verb) A : Yes, I was enjoying it so much
7. (adjective) Q : Were you satisfied with the boat?
8. (adjective) A : Indeed, I was very satisfied
9. (prep / noun) Q : What time were you there?
10. (prep / noun) A : I was there about 5pm