Week 6 : Customers Concerns 1

Hospitality English Program


This lesson is about writing Future simple and continuous Questions and Answers using Singular & Plural subjects

Duration : 90 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Identify Singular Subject and know how to use it with Future Simple or Continuous Verb
  • Identify and use Singular Subject with Future Simple Verb in Question and Answer
  • Identify and use Singular Subject with Future Continuous Verb and Non-verb in Question and Answer

Reference : Chapter 3

Exercise 6a : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. What time will you clean my room ? We will clean your room at 10am.
  2. What time can you send my laundry ? We can send it tomorrow morning Sir.
  3. Can we clean your room, Sir? Yes, you may clean my room now.
  4. Will you be here at 11 am? Yes, I will be there at 11am.
  5. Can you send an ironing board ? Certainly Sir, We can send  it now.
  6. When can you check the air-cond? The technician will check it in 10 minutes.
  7. How can we use the deposit box? You can read the instruction.
  8. When can the manager come here? He can come here now Sir
  9. Can you explain this note in English? Yes, I can explain it to you
  10. Can she explain this to me ? Yes, She can explain it too.

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 future sentences about :

Housekeeping activities

  1. (simple verb) Q : Can she clean my room?
  2. (simple verb) A : Yes, she can clean your room
  3. (simple verb) Q : When will she change my bedsheet
  4. (simple verb) A : She will change it when she cleans the room
  5. (cont verb) Q : What will she be using to clean?
  6. (cont verb) A : She will only be using safe chemical
  7. (adjective) Q : Will she be happy to do it?
  8. (adjective) A : Yes, she will be very happy to do it
  9. (prep / noun) Q : When can she be there?
  10. (prep / noun) A : She can be there after lunch

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