Author: HjRay Langkawi

TOUR JOB ASSIGNMENT ACCEPTANCE COMMUNICATE WITH CUSTOMER Note : Ensure customer communication conducted according to the Code of Ethics Ensure

TOUR ARRANGEMENT RECONFIRMATION 1 VERIFY TOUR ITINERARY Note : Ensure Tour itinerary contents are confirmed 2 ACQUIRE UP-TO-DATE INFORMATION Note

TOURIST ARRIVAL EXECUTION 1 PRE ARRIVAL ACTIVITIES 1.a RE-CHECK TOUR ITINERARY Tour itinerary is a piece of information about the

TOUR COMMENTARY DELIVERY Tour commentary delivery shall be performed in a precise manner following the norms using pre-set procedures in

TOUR ITINERARY EXECUTION A Tour Guide need to execute tour itinerary arrangement in a smooth manner so that the Tourist

ANALYZE RELEVANT HEALTH, SAFETY, SECURITY AND EMERGENCY HANDLING Guest safety is the responsibility of a tour agent, tour guide and

TOURIST DEPARTURE EXECUTION A competent Tourist Guide is able to perform plan tourist departure arrangement, inform tourist in advance of

CUSTOMISED TOURIST SERVICES EXECUTION 1 Analyse customised tourist service arrangement information 2 Purpose of obtaining customised service arrangement information Source

TOUR PAYMENT ARRANGEMENT 1 ASSESS TOUR PAYMENT ARRANGEMENT INSTRUCTION 1a    What is voucher? A voucher is a Cash Value documents for

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