Travel & Tourism Industry – Strengths and Threats
It was a great honour for University Malaysia Kelantan to invite Geo Training to share this industrial interest with the
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Author: HjRay Langkawi
Langkawi Cable Car
Located on the top of mount Mat Cincang of a height of 708 meters from sea level The steepest cable
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CU 1 : Tour Job Assignment Acceptance
TOUR JOB ASSIGNMENT ACCEPTANCE COMMUNICATE WITH CUSTOMER Note : Ensure customer communication conducted according to the Code of Ethics Ensure
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CU2 : Tour Arrangement Confirmation
TOUR ARRANGEMENT RECONFIRMATION 1 VERIFY TOUR ITINERARY Note : Ensure Tour itinerary contents are confirmed 2 ACQUIRE UP-TO-DATE INFORMATION Note
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CU3 : Tourist Arrival Execution
TOURIST ARRIVAL EXECUTION 1 PRE ARRIVAL ACTIVITIES 1.a RE-CHECK TOUR ITINERARY Tour itinerary is a piece of information about the
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CU4 : Tour Commentary Delivery
TOUR COMMENTARY DELIVERY Tour commentary delivery shall be performed in a precise manner following the norms using pre-set procedures in
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CU 5 : Tour Itinerary Execution
TOUR ITINERARY EXECUTION A Tour Guide need to execute tour itinerary arrangement in a smooth manner so that the Tourist
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CU6 : Tourists Health and Safety
ANALYZE RELEVANT HEALTH, SAFETY, SECURITY AND EMERGENCY HANDLING Guest safety is the responsibility of a tour agent, tour guide and
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CU7 : Tourist Departure Execution
TOURIST DEPARTURE EXECUTION A competent Tourist Guide is able to perform plan tourist departure arrangement, inform tourist in advance of
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CU8 : Customised Tourist Services Execution
CUSTOMISED TOURIST SERVICES EXECUTION 1 Analyse customised tourist service arrangement information 2 Purpose of obtaining customised service arrangement information Source
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CU9 : Tour Payment Arrangement
TOUR PAYMENT ARRANGEMENT 1 ASSESS TOUR PAYMENT ARRANGEMENT INSTRUCTION 1a What is voucher? A voucher is a Cash Value documents for
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