July 19, 2024

HRDCORP PUBLIC COURSES

SELECT 2 TOPICS for RM5500 (max 20pax) 1 Day Course

Available half day TOPICS :

Please choose 2 Topics to become 1 Day Program

  1. Power of Social Skills
  2. Communication Skills
  3. Telephone Etiquettes
  4. Customers Concerns
  5. Leadership-Supervisory
  6. Upselling Techniques
  7. Grooming & Etiquettes

The following topics are already grouped as 1 Day Course :

  1. Sexual Harassment
  2. Emotional Management

LEADERSHIP SKILLS – SUPERVISORY

PRICE : RM 3000 (Max 20 pax)

This is a 4 hour Public Course aimed for Supervisory level of Hospitality Industry Frontliners.

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MODULES

  1. Understanding Leadership & its Implications
  2. Your current Leadership strengths
  3. Learn to vary leadership according to audience
  4. Practice Leadership via numerous situations

THE POWER OF SOCIAL SKILLS

PRICE : RM 3000 (Max : 20 pax)

This is a 4 hour Public Course aimed for Hospitality Industry Frontliners. Participants are taught the important values of Social Skills and how to apply this knowledge in Customer Services

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MODULES

  1. Our True Values
  2. Behaviour Styles
  3. Communication via Social Skills
  4. Social Values in Customer Services
  5. Problem Solving via Social Skills

COMMUNICATION SKILLS

PRICE : RM 3000 (Max : 20 pax)

This is a 4 hour Public Course aimed for Hospitality Industry Frontliners. Participants are taught the important method of successful communication and they shall be able to apply this knowledge in Customer Services

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MODULES

  1. Effective Communication
  2. Communication at Workplace
  3. Barriers of Communication
  4. Improving Communication
  5. Telephonic Communication

TELEPHONE ETIQUETTES

PRICE : RM 3000 (Max 20 pax)

This is a 4 hour Public Course aimed for Hospitality Industry Frontliners. Participants are taught the professional telephonic skills and they shall be able to apply this knowledge in Customer Services

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MODULES

  • CALLS INTERACTION CYCLE
  • RECEIVING CALLS
  • UNDERSTANDING CALLS
  • HELPING CUSTOMERS
  • KEEPING CUSTOMERS

GROOMING AND OFFICE ETIQUETTES

PRICE : RM 3000 (Max 20 pax)

This is a 4 hour Public Course aimed for Hospitality Industry Frontliners. Participants are taught on grooming and professional office etiquettes and they shall be able to apply this knowledge in Customer Services

MODULES

  1. PROFESSIONAL ATTRIBUTES
  2. IMAGE AND APPEARANCE
  3. SELF CONFIDENCE
  4. CREATING POSITIVE IMPRESSION
  5. THE SOCIAL SKILLS

HANDLING CUSTOMERS CONCERNS

PRICE : RM 3000 (Max 20 pax)

This is a 4 hour Public Course aimed for Hospitality Industry Frontliners. Participants are taught on professional skills of handling customers’ complaints and concerns and they shall be able to apply this knowledge in Customer Services

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MODULES

  1. FIRST IMPRESSION
  2. ANALYZING COMPLAINTS
  3. PROBLEM SOLVING
  4. HANDLING COMPLAINTS
  5. MAINTAINING CUSTOMERS

UPSELLING TECHNIQUES

PRICE : RM 3000 (Max 20 pax)

This is a 4 hour Public Course aimed for Hospitality Industry Frontliners.

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MODULES

  1. WHAT IS UPSELLING
  2. PRODUCT KNOWLEDGE
  3. AVERAGE ORDER VALUE
  4. CUSTOMER LIFETIME VALUE
  5. UPSELLING STEPS

EMOTIONAL MANAGEMENT

PRICE : RM 5500 (Max 20 pax)

This course comes together with Sexual Harassment Prevention

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MODULES – PART 1

  1. Pengenalan Emosi
  2. Impak Negatif Akibat Emosi
  3. Manfaat Pengurusan Emosi
  4. Cara Pengurusan Emosi
  5. Kesedaran Diri
  6. Kaedah Mengurus Emosi
  7. Komunikasi Positif
  8. Menjaga Keseimbangan Emosi

SEXUAL HARRASSMENT PREVENTION

MODULES – PART 2

  1. SEXUAL HARRASSMENT OVERVIEW
  2. COMMON MYTHS ABOUT SEXUAL HARASSMENT
  3. KNOWING YOUR RIGHTS
  4. WHAT MANAGEMENT NEEDS TO KNOW
  5. SEXUAL HARASSMENT PREVENTION
  6. UNDERSTANDING SEXUAL HARASSMENT