SELECT 2 TOPICS for RM5500 (max 20pax) 1 Day Course
Available half day TOPICS :
Please choose 2 Topics to become 1 Day Program
- Power of Social Skills
- Communication Skills
- Telephone Etiquettes
- Customers Concerns
- Leadership-Supervisory
- Upselling Techniques
- Grooming & Etiquettes
The following topics are already grouped as 1 Day Course :
LEADERSHIP SKILLS – SUPERVISORY
PRICE : RM 3000 (Max 20 pax)
This is a 4 hour Public Course aimed for Supervisory level of Hospitality Industry Frontliners.
MODULES
- Understanding Leadership & its Implications
- Your current Leadership strengths
- Learn to vary leadership according to audience
- Practice Leadership via numerous situations
THE POWER OF SOCIAL SKILLS
PRICE : RM 3000 (Max : 20 pax)
This is a 4 hour Public Course aimed for Hospitality Industry Frontliners. Participants are taught the important values of Social Skills and how to apply this knowledge in Customer Services
MODULES
- Our True Values
- Behaviour Styles
- Communication via Social Skills
- Social Values in Customer Services
- Problem Solving via Social Skills
COMMUNICATION SKILLS
PRICE : RM 3000 (Max : 20 pax)
This is a 4 hour Public Course aimed for Hospitality Industry Frontliners. Participants are taught the important method of successful communication and they shall be able to apply this knowledge in Customer Services
MODULES
- Effective Communication
- Communication at Workplace
- Barriers of Communication
- Improving Communication
- Telephonic Communication
TELEPHONE ETIQUETTES
PRICE : RM 3000 (Max 20 pax)
This is a 4 hour Public Course aimed for Hospitality Industry Frontliners. Participants are taught the professional telephonic skills and they shall be able to apply this knowledge in Customer Services
MODULES
- CALLS INTERACTION CYCLE
- RECEIVING CALLS
- UNDERSTANDING CALLS
- HELPING CUSTOMERS
- KEEPING CUSTOMERS
GROOMING AND OFFICE ETIQUETTES
PRICE : RM 3000 (Max 20 pax)
This is a 4 hour Public Course aimed for Hospitality Industry Frontliners. Participants are taught on grooming and professional office etiquettes and they shall be able to apply this knowledge in Customer Services
MODULES
- PROFESSIONAL ATTRIBUTES
- IMAGE AND APPEARANCE
- SELF CONFIDENCE
- CREATING POSITIVE IMPRESSION
- THE SOCIAL SKILLS
HANDLING CUSTOMERS CONCERNS
PRICE : RM 3000 (Max 20 pax)
This is a 4 hour Public Course aimed for Hospitality Industry Frontliners. Participants are taught on professional skills of handling customers’ complaints and concerns and they shall be able to apply this knowledge in Customer Services
MODULES
- FIRST IMPRESSION
- ANALYZING COMPLAINTS
- PROBLEM SOLVING
- HANDLING COMPLAINTS
- MAINTAINING CUSTOMERS
UPSELLING TECHNIQUES
PRICE : RM 3000 (Max 20 pax)
This is a 4 hour Public Course aimed for Hospitality Industry Frontliners.
MODULES
- WHAT IS UPSELLING
- PRODUCT KNOWLEDGE
- AVERAGE ORDER VALUE
- CUSTOMER LIFETIME VALUE
- UPSELLING STEPS
EMOTIONAL MANAGEMENT
PRICE : RM 5500 (Max 20 pax)
This course comes together with Sexual Harassment Prevention
MODULES – PART 1
- Pengenalan Emosi
- Impak Negatif Akibat Emosi
- Manfaat Pengurusan Emosi
- Cara Pengurusan Emosi
- Kesedaran Diri
- Kaedah Mengurus Emosi
- Komunikasi Positif
- Menjaga Keseimbangan Emosi
SEXUAL HARRASSMENT PREVENTION
MODULES – PART 2
- SEXUAL HARRASSMENT OVERVIEW
- COMMON MYTHS ABOUT SEXUAL HARASSMENT
- KNOWING YOUR RIGHTS
- WHAT MANAGEMENT NEEDS TO KNOW
- SEXUAL HARASSMENT PREVENTION
- UNDERSTANDING SEXUAL HARASSMENT
