City Guide – JPK Modules

INTRODUCTION Tourist guide course is governed by 2 ministries. They are Ministry of Human Resource and Ministry of Tourism Arts

TOUR ARRANGEMENT RECONFIRMATION WORK ACTIVITIES : 1 VERIFY TOUR ITINERARY Ensure Tour itinerary contents are confirmed 2 ACQUIRE UP-TO-DATE INFORMATION

TOURIST ARRIVAL EXECUTION Work Activities : Perform pre-arrival activities Perform meet and greet Transfer tourist to accommodation destination Execute Accommodation

PART 1 Work Activities : Gather Information on relevant topics Prepare storyline for commentary delivery Conduct tour commentary on the

TOUR ITINERARY EXECUTION A Tour Guide need to execute tour itinerary arrangement in a smooth manner so that the Tourist

WORK ACTIVITIES Analyse relevant health, safety, security and emergency information Minimize risk and hazard Conduct health, safety, security and emergency

TOURIST DEPARTURE EXECUTION WORK ACTIVITIES : Ascertain tourist departure details Plan tourist departure arrangement Inform tourist in advance of departure

CUSTOMISED TOURIST SERVICES EXECUTION WORK ACTIVITIES Analyse customized tourist service arrangement information Carry out customized tourist services arrangement 1 Analyse

TOUR PAYMENT ARRANGEMENT WORK ACTIVITIES Assess tour payment arrangement instruction Execute tour payment instruction Report tour payment transactions 1 ASSESS

OPTIONAL TOURS EXECUTION WORK ACTIVITES Identify optional tours suitability for tourist Promote optional tours to the tourist Carry out optional

WORK ACTIVITIES Obtain on-tour information Study tourist feedback Generate tour report A Tourist Guide needs to prepare Post tour report