CU6 : Tourists Health, Safety and Emergency Handling

WORK ACTIVITIES

  1. Analyse relevant health, safety, security and emergency information
  2. Minimize risk and hazard
  3. Conduct health, safety, security and emergency briefing
  4. Report health, safety, security and emergency incidence

Personal Health Preparation

1. Be Proactive

Take steps to anticipate any issues that could arise during your trip. The information in this section will help you plan for a safe and healthy trip.

  • Learn about your destination.
  • See a doctor before you travel.
  • Think about your health status.

2. Be Prepared

No one wants to think about getting sick or hurt during a trip, but sometimes these things happen. You may not be able to prevent every illness or injury, but you can plan ahead to be able to deal with them.

  • Plan ahead for illnesses or injuries during your trip.
  • Know what to do if you become sick or injured on your trip.
  • Know and share important information about your trip.

3. Be Protected

It is important to practice healthy behaviours during your trip and after you return home.

  • Pay attention to your health during your trip.
  • Use sunscreen and insect repellent as directed.
  • Wear protective gear when doing adventure activities.
  • Pay attention to your health when you come home.

ANALYZE RELEVANT HEALTH, SAFETY, SECURITY AND EMERGENCY HANDLING

In order to plan safety measures, one has to start by analyzing the Itinerary first. Guest safety is the responsibility of a tour agent, tourist guide and the venues they are visiting. Safety and security checklist must be established and can be categorized as follows :

a. Safety of the routes and vehicle

  1. Analyze the Itinerary. Identify the routes and tour places.
  2. Check the tour route. The route must be free from danger such as falling rocks, landslide and wild or dangerous animals. The route must be suitable for the type of transport the guests will be travelling in.
  3. Check the weather condition. Tour must be delayed or cancelled should there be an extreme weather condition such as strong wind or heavy thunderstorm
  4. Check that the coach is covered by relevant insurance and still valid.
  5. Check coach’s safety belts are available where they should be and functional, seats are clean and safe
  6. Relief course of actions in the case of an accident must be clearly defined, established and be understood.
  7. Be sure to have all emergency numbers such as the police, hospital etc
  8. Ensure the vehicle used is safe, suitable for the type of journey and equipped with safety accessories

b. Safety of Tour Places

  1. Each tour places on the itinerary must be taken into considerations.
  2. Check if sign boards for directions are available and clear.
  3. Check whether the tour places require special safety procedures and wearing gears.
  4. List down safety measures information to be delivered to the guests for every destinations listed in the itinerary
  5. Ensure the tour places are free from public disorder such as riots, extremists etc..
  6. Safety briefing must be carried out before and during the tour. This includes the do’s and don’ts at a place.

2 MINIMIZE RISK AND HAZARD

A responsible tourist guide need to learn how to operate a fire extinguisher and study the contents of a first aid kit, and how to use medications for external minor treatment.

Fire Extinguisher

A fire extinguisher is an device used to extinguish or control small fires, often in emergency situations. Typically, a fire extinguisher consists of a hand-held cylindrical pressure vessel containing an agent which can be discharged to extinguish a fire.

How to use fire extinguisher :

  1. Carry the fire extinguisher as near as possible to the place of fire, and put it down.  
  2. Remove the plunger/safety pin, face the nozzle toward the fire.
  3. Hold and press the handle with right hand and hold the nozzle in left hand and aim and sweep at the base of fire. 

First Aid Kit

A first aid kit is a collection of supplies and equipment for use in giving first aid. First aid kits may be made up of different contents depending on who has assembled the kit and for what purpose. It may also vary by region due to varying advice or legislation between governments or organisations

Knowing the use and contents of a first aid kit doesn’t mean that you can freely use the medications for the guests. Any consumable tablets are strictly prohibited, as we do not know for sure the medical condition of a guest. In the event of a deteriorating condition or death resulting from consumable tablet given to a guest, then we you be held responsible for it.

However, external cream or medication is allowed, as it does not affect one’s medical condition. For example, is a guest has been stung by a bee, or bitten by an insect, it is logical and understandable that immediate relief is required. Adhesive bandages and disposable gloves can also be used for external treatment.

CONTENTS INSIDE First Aid KIT

  • First-aid book.
  • Triangular Bandages X 3 to 5.***
  • Conforming Bandages, 10cm and 15cm X 2 each.
  • Crepe Bandage 7.5cm X 2.
  • Tape 2.5cm X 1 Roll.
  • Absorbent Gauze (Small Roll).
  • Band-aids (Plasters)  X 1 Box.*
  • Sterile Dressings (Selection).**
  • Cotton Wool (50gr.)
  • Antihistamine, (for Bee Stings).*****
  • Antiseptic Solution 50ml.
  • Antiseptic Wipes X 4
  • Scissors X 1.
  • Safety Pins X 12.
  • Tongue Depressor X 4.
  • Latex Gloves, Pair X 2.****
  • Clinical Thermometer X 1.
  • Pen Torch X 1

3 CONDUCT HEALTH, SAFETY, SECURITY AND EMERGENCY BRIEFING

Briefing : Safety precautions at tour places

  1. Conduct safety briefing each time before arrival at a tour place. Remember each place has its own different safety measures.
  2. Always remind bus plate number, location of parking & what to do if they are lost, eg. call tourist guide or friends.
  3. Eg(1) : If you are taking the guests to an aquarium, remind your guests to walk in groups, do not use flash camera, do not knock the glass.
  4. Eg(2) : If you are taking the guests for river cruise, remind them a day earlier to wear suitable shoes and attires, no high heels, always be seated and do not stand in the boat, be careful with cameras and hand phones so as not to drop them in the water.
  5. Eg(3) : If you are taking them to natural places with wild animals around such as monkeys, remind your guests not to feed them, as they may come in groups and may try to steal food or drinks. Remind them not to touch any wild animals.
  6. Eg(4) : If you are taking them to caves, remind guests not to use flash camera, and to be quiet so that they won’t wake up the bats.

Briefing : Safety precautions at various public places

Shopping Mall

  1. Beware of pick pockets and snatchers. Always try to walk to and from the bus with another person. If they are alone, consider walking near other shoppers.
  2. If shopping and leaving at night, particularly if they’re carrying several bundles, ask a security officer to accompany them to the bus. Most malls will provide that service.
  3. Inside a mall, avoid darkened hallways and other backroom areas, especially near closing time.

At the pool

  • Follow the rules. Don’t run around the pool or drink from glass containers.
  • Stay away from drains, filters and water intakes. Loose hair or clothing can get tangled in these structures, possibly trapping them under the water.
  • Monitor electrical power. Keep electrical appliances, TVs, radios and disc players, for example: a safe distance from the water. Never operate an electrical appliance when you’re wet.

At the lake, river or ocean

  • If they will be swimming in the open water, they’ll need to take a few extra precautions.
  • Heed warnings. Don’t swim in water known to be polluted. Pay attention to warning flags for high tides and other dangers.
  • Don’t fight a strong current. If they get caught in a current, swim parallel to the shore until they feel the current relax — then swim gradually toward shore.

Briefing : Safety Precautions during Travel

a. Don’t flash valuables

Everybody says this, but still many don’t seem to get it. Yes, showing signs of status and wealth anywhere will make them a target for theft — especially if they are in a place standing out in the crowd.

b. Keep money concealed

Keep daily spending money separate from your main stash. Put enough cash for daily expenditures in a pocket or another easily accessible location and keep the rest in either a hidden pocket in the pants or a money belt along with their passport and credit cards.

c. Beware of Snatch Thieves

Snatch Thieves have been around for as long as anyone remembers – or at least as long as purses have been around. To many, being snatch thieves is just part of life, however until it happens to you, especially if you are overseas, it can be very devastating.  The following information is designed to assist women to better protect their purses from being stolen, snatched, or have items removed without your knowledge.

4 REPORT HEALTH, SAFETY, SECURITY AND EMERGENCY INCIDENCE

Report all unanticipated incidence and also all related accidents to the travel agent.

  • Place, person, what happened.. etc
  • Post mortem and search for causes and prevention

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