CU5 : Tour Itinerary Execution
BAHAGIAN A SOALAN OBJEKTIF (Aneka Pilihan)
Bahagian ini mengandungi 10 soalan. Sila BULATKAN jawapan anda
1. Content in a Tour Itinerary includes the
- Group Name
- Number of Group
- Meal Details
- All of the above
2. The purpose of a Tour Itinerary is
- as a guidance for Tourist Guide
- as a guidance for the guest
- as a guidance for making claims
- All of the above
3. An alternative tour may be required because
- Transport breakdown
- Emergency cases
- Delays
- All of the above
4. In any emergency case during a tour, the first step is to :
- Assess the problem
- Call the organiser
- Ask the tourists to wait
- All of the above
5. Before a Tourist Guide execute a tour, he/she should firstly
- Smile and start delivery or commentary
- Count the number of passengers
- Inform the hotel that the tour shall start now
- All of the above
6. If you plan to meet your client in KLIA 2, which of the below action is not proper:
- Prepare a play card with the name of the tourist
- Put on the company’s uniform
- Check arrival of client repeatedly
- No preparation needed
7. If you are doing an accommodation booking for tourists, which of the answers below that you would take into consideration?
- Price III. Facilities
II. Service IV. Hygiene
- I & II
- I, II & IV
- III & IV
- All of the above
8. If a Japanese tourist take only vegetarian food which of the restaurants below you will recommend
- Mamak Stall
- Mc Donald Fast Food
- Sakura Veggie Restaurant
- Chinese Noodle Shop
9. How do you get payment from your tour leader/tourist?
- Credit Card
- Cash
- Money Order
- Travelers Cheque
10. Indo-Malaysian jungles are estimated to be _____________ years old.
a) 50 million years
b) 100 million years
c) 130 million years
d) 150 million years
BAHAGIAN B : SOALAN BETUL / SALAH
The following are tour itinerary routines :

BAHAGIAN C : SOALAN ESEI PENDEK
1. Give Five (5) contents of tour itinerary
- Place
- Time
- No Of pax
- Accomodation
- Destinations
2. Describe the Five (5) items to be considered when arranging meal for a group
- No of pax
- Table seating
- Type of food
- Religion
- Price
SECTION D: ESEI PANJANG
1. Describe the differences between a five star hotel and a budget hotel.
- Price : 5 Star more expensive than budget hotel
- Service : More personalised service for 5 star compared buget
- Facilities : More facilities for 5 star such as gym, room service, pool, room service
- Room size : 5 Star has secure parking,guard,cctv in house paramedic