CU5 : Tour Itinerary Execution

BAHAGIAN A SOALAN OBJEKTIF (Aneka Pilihan)

Bahagian ini mengandungi 10 soalan. Sila BULATKAN jawapan anda

1. Content in a Tour Itinerary includes the

1. Group Name
2. Number of Group
3. Meal Details
4. All of the above

2. The purpose of a Tour Itinerary is

1. as a guidance for Tourist Guide
2. as a guidance for the guest
3. as a guidance for making claims
4. All of the above

3. An alternative tour may be required because

1. Transport breakdown
2. Emergency cases
3. Delays
4. All of the above

4. In any emergency case during a tour, the first step is to :

1. Assess the problem
2. Call the organiser
3. Ask the tourists to wait
4. All of the above

5. Before a Tourist Guide execute a tour, he/she should firstly

1. Smile and start delivery or commentary
2. Count the number of passengers
3. Inform the hotel that the tour shall start now
4. All of the above

6. If you plan to meet your client in KLIA 2, which of the below action is not proper:

1. Prepare a play card with the name of the tourist
2. Put on the company’s uniform
3. Check arrival of client repeatedly
4. No preparation needed

7. If you are doing an accommodation booking for tourists, which of the answers below that you would take into consideration?

1. Price                                        III.        Facilities         

II. Service                                    IV.        Hygiene

1. I & II
2. I, II & IV
3. III & IV
4. All of the above

8. If a Japanese tourist take only vegetarian food which of the restaurants below you will recommend

1. Mamak Stall
2. Mc Donald Fast Food
3. Sakura Veggie Restaurant
4. Chinese Noodle Shop

9. How do you get payment from your tour leader/tourist?

1. Credit Card
2. Cash
3. Money Order
4. Travelers Cheque

10. Indo-Malaysian jungles are estimated to be _____________ years old.

      a)  50 million years

     b) 100 million years

      c) 130 million years

      d) 150 million years

BAHAGIAN B : SOALAN BETUL / SALAH

The following are tour itinerary routines :

                                                                                                                                  

BAHAGIAN C : SOALAN ESEI PENDEK

1. Give Five (5) contents of tour itinerary

• Place
• Time
• No Of pax
• Accomodation
• Destinations

                                                                                                                      

2. Describe the Five (5) items to be considered when arranging meal for a group

• No of pax
• Table seating
• Type of food
• Religion
• Price

                                                                                                                      

SECTION D: ESEI PANJANG

1. Describe the differences between a five star hotel and a budget hotel.

• Price        : 5 Star more expensive than budget hotel

• Service     : More personalised service for 5 star compared buget

• Facilities  : More facilities for 5 star such as gym, room service, pool, room service

• Room size : 5 Star has secure parking,guard,cctv in house paramedic