CU7 : Tourist Departure Execution

BAHAGIAN A SOALAN OBJEKTIF (Aneka Pilihan)

Bahagian ini mengandungi 20 soalan. Sila BULATKAN jawapan anda

1. The following item must not be carried on an aircraft

  1. Hair spray
  2. Toileteries
  3. Clothes
  4. Computer

2. Reminder for the tourist before they enter an accommodation destination

  1. Give them a tentative schedule
  2. Explain culture and people
  3. Take care of valuables
  4. All of the above

3. Extra charges which needs to be reminded to the tourist at a lodging

  1. Use of telephone
  2. Place to sleep
  3. Charges of pillows
  4. Use of iron

4.  Things to do upon check out

  1. Return room key
  2. Extra charges to be paid
  3. Damaged to the room
  4. All of the above

5. Before check out 

  1. Place luggage together
  2. Explain about room
  3. Assist to register the tourist for the room
  4. All of the above

6. Natural lakes are formed by….

      a)   Subterranean river  & roof collapse

      b)   Earthquake

      c)   Landslide                    

      d)   Erosion of limestone

7. Which state has the highest population in Malaysia?

   a)   Perlis

   b)   Sarawak

   c)   Selangor

   d)   Federal Territory Kuala Lumpur

8. The largets cave chamber in the world can be found in…

  1. Taman Negara
  2. Gua Kelam
  3. Gunung Mulu National Park
  4.   Langkawi Geo-park

9. Malaysia shares its border with…

  1. Singapore and Thailand
  2. Singapore and Indonesia
  3. Thailand and Indonesia
  4. Thailand Indonesia and Brunei

10. A handshake should be firm and lasting no more than _______ seconds

  1. 5
  2. 10
  3. 15
  4. 30

11. Name the timber palace in Kuala Pilah which has been turned into a museum.

A. Melawati

B. Seri Menanti

C. Alam Shah

D. Maziah

12. Penang, particularly its capital George Town, is considered as one of the best
destinations for street food in Asia. Among the favourites are as follows:

I. Asam laksa

II. Samosa

III. Nasi Kandar

IV. Bambangan

A. I and II

B. I, II and III

C. I and III

D. All of the above

13. This mosque located in Kuala Kangsar was declared Warisan Kebangsaan in Warisan
Seni Bina category in 2012 due to its uniqueness. The name of the mosque is

A. Masjid Jamek

B. Masjid Kampung Hulu

C. Masjid Ubudiah

D. Masjid Kampung Kling

14. Which of the following is the most important factor when promoting optional tours?

A. Time

B. Age

C. Gender

D. Weather

15. ____________ is a memorial stone which is the earliest in Malay language dated
   AD 1303, Peninsular Malaysia.

A. Batu Bersurat, Terengganu

B. Batu Bersurat, Melaka

C. Batu Bersurat, Kedah

D. Batu Bersurat, Pulau Pinang

16. Should a guest suddenly collapse in the coach what should you do?

A. Contact the emergency response unit . .

B. Contact travel agency

C. Rushed to the nearest tourism counter

D. Send back to hotel

17. This museum shows the details of the history of Labuan coal mining during
administration of the British North Borneo Chartered Company. The name of the
museum is_____________.

A. Labuan Museum

B. Chimney Museum

C. British Museum

D. Coal Mining Museum

18. What is the dress code that a female tourist guide should wear when receiving tourists at arrival point?

A. Formal shirt with jeans

B. Batik shirt with long skirts

C. Sleeveless batik with long pants

D. Baju Panjang with Batik Sarong

19. The tourist guide can coordinate with the staff in handling luggage on
arrival and departure at hotel..

A. Concierge

B. Valet parking

C. Housekeeper

D. Guest relation officer

20.It is a cultural village which operates as a museum that preserves Borneo ethnic culture.
This cultural village refers to______________

A. Sabah Cultural Village

B. Mari Mari Cultural Village

C. Borneo Cultural Village

D. Mari Mari Ethnic Village

BAHAGIAN B : SOALAN BETUL / SALAH

Duties of a Tourist Guide during Check Out :

BAHAGIAN C : SOALAN ESEI PENDEK

1. List down 5 comentary topics / interest you would deliver in a Coach, on departure.

  • Brief about STD
  • Brief about airport procedure
  • Brief about costumers regulations
  • Deliver thanks you note
  • Remind about luggage and personal belongings

                                                                                                                   

2. Describe why the seas around Malaysia are ideal for cruising activities.

  • Straits of Melaka is protected by 2 countries
  • Straits of Melaka offers stunning views
  • Straits of Melaka always calm
  • Malaysia seas are warm throughout the year
  • Strait of Melaka is free of mansoun

                                                                                                                   

SECTION D: ESSEI

1. Your are conducting a departure tour. Explain your steps of actions from the hotel to the airport

  • Coordinate check out for the guest
  • Brief about airport procedure
  • Check bus safety prior departure
  • Assist luggage arrangement
  • Carry out departure commentary

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