CU7 : Tourist Departure Execution

BAHAGIAN A SOALAN OBJEKTIF (Aneka Pilihan)

Bahagian ini mengandungi 10 soalan. Sila BULATKAN jawapan anda

1. The following item must not be carried on an aircraft

  1. Hair spray
  2. Toileteries
  3. Clothes
  4. Computer

2. Reminder for the tourist before they enter an accommodation destination

  1. Give them a tentative schedule
  2. Explain culture and people
  3. Take care of valuables
  4. All of the above

3. Extra charges which needs to be reminded to the tourist at a lodging

  1. Use of telephone
  2. Place to sleep
  3. Charges of pillows
  4. Use of iron

4.  Things to do upon check out

  1. Return room key
  2. Extra charges to be paid
  3. Damaged to the room
  4. All of the above

5. Before check out 

  1. Place luggage together
  2. Explain about room
  3. Assist to register the tourist for the room
  4. All of the above

6. Natural lakes are formed by….

      a)   Subterranean river  & roof collapse

      b)   Earthquake

      c)   Landslide                    

      d)   Erosion of limestone

7. Which state has the highest population in Malaysia?

   a)   Perlis

   b)   Sarawak

   c)   Selangor

   d)   Federal Territory Kuala Lumpur

8. The largets cave chamber in the world can be found in…

  1. Taman Negara
  2. Gua Kelam
  3. Gunung Mulu National Park
  4.   Langkawi Geo-park

9. Malaysia shares its border with…

  1. Singapore and Thailand
  2. Singapore and Indonesia
  3. Thailand and Indonesia
  4. Thailand Indonesia and Brunei

10. A handshake should be firm and lasting no more than _______ seconds

  1. 5
  2. 10
  3. 15
  4. 30

BAHAGIAN B : SOALAN BETUL / SALAH

Duties of a Tourist Guide during Check Out :

BAHAGIAN C : SOALAN ESEI PENDEK

1. List down 5 comentary topics / interest you would deliver in a Coach, on departure.

  • Brief about STD
  • Brief about airport procedure
  • Brief about costumers regulations
  • Deliver thanks you note
  • Remind about luggage and personal belongings

                                                                                                                   

2. Describe why the seas around Malaysia are ideal for cruising activities.

  • Straits of Melaka is protected by 2 countries
  • Straits of Melaka offers stunning views
  • Straits of Melaka always calm
  • Malaysia seas are warm throughout the year
  • Strait of Melaka is free of mansoun

                                                                                                                   

SECTION D: ESSEI

1. Your are conducting a departure tour. Explain your steps of actions from the hotel to the airport

  • Coordinate check out for the guest
  • Brief about airport procedure
  • Check bus safety prior departure
  • Assist luggage arrangement
  • Carry out departure commentary

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