CU9 : Tour Payment Arrangement

BAHAGIAN A SOALAN OBJEKTIF (Aneka Pilihan)

Bahagian ini mengandungi 20 soalan. Sila BULATKAN jawapan anda

1. What information may not be included in a voucher?

  1. No of pax
  2. Total amount
  3. Payment instruction
  4. Banking instruction

2. The following information best describes a voucher   

  1. Voucher is a claim information
  2. Voucher is a receipt of payment
  3. Voucher is a piece of new reservation information
  4. Voucher is a piece of reservation which may have been paid

3. A voucher may be used at this place

  1. Restaurant
  2. Water theme park
  3. Cable car ride
  4. All of the above

4. When making a claim from an agency, the following is a common practice  

  1. Ask in advance
  2. Fill in a claim form
  3. Accept cash only
  4. Demand for tips

5. A tourist guide is more likely to be instructed to bring cash advance to the following place

  1. A souvenir shop along a trip
  2. A restaurant located along a trip
  3. A restaurant within hotel accommodation
  4. A souvenir shop within hotel accommodation

6. The total land area of Malaysia is …

      a)  327,849 sq km

      b)  328,947 sq km

      c)  329,847 sq km

      d)  330,847 sq km

7. Malaysian time zone is…

   a) -8 GMT

   b) +8 GMT

   c) +9 GMT

  d) -9 GMT

8. Malaysia shares its time zone with…

        a) Philippines & Indonesia

         b) Brunei & Thailand

         c) Singapore & Hong Kong

         d) Cambodia & Laos

9. Peninsular Malaysia is surrounded by

        a) Sulu Sea and East China Sea

         b) South China Sea and East India Sea

         c) Sulu Sea and Straits of Melaka

        d) Straits of Melaka and South China Sea

10. The word Monsoon is derived from

         a) Arabic which means musim

         b) Chinese which means rain

         c) Indian which means wind

         d) Dutch which means moon

11. What is the prime factor that determines the pricing of hotel rooms?

A. The supply and demand principle

B. The look of the hotel

C. The location of hotel

D. The history of the hotel

12. A licensed tourist guide shall ONLY conduct tours

A. In the language or languages not indicated in his authorization card

B. In the language or languages not indicated by the language or languages code in his authorization card

C. In the language or languages indicated by the language code or codes in his authorization card

D. In any language that he can speak

13. It is a two-layered dessert with steamed glutinous rice forming the bottom half
and a green custard layer made with pandan juice. What is it called?

A. Kuih Koci

B. Kuih Lapis

C. Kuih Keria

D. Kuih Seri Muka

14. These are three colonial power who have once ruled Melaka

A. Portuguese, British & Spanish

B. Dutch, British & German

C. Portuguese, Dutch & Japanese

D. Portuguese, Dutch & British

15. Peninsular Malaysia is sandwiched by

A. Sulu Sea and East China Sea

B. South China Sea and East India Sea

C. Sulu Sea and Straits of Melaka

D. Straits of Melaka and South China Sea

16. Which of the following forms need to be collected while transferring tourist to
departure point?

A. Visa form

B. Declaration form

C. Tourist Feedback form

D. Limited liability release form

17. What should a tourist guide do before carrying out tour itinerary?

A. Ascertain tourist needs and expectation

B. Finalize tour arrangement with the tour operator

C. Analyze tour itinerary content and its arrangement

D. Acquire up to date information related to tour arrangement activities

18. The term ‘luggage down’ is widely used among the tourist guide and front desk
assistant in a Malaysian hotel. What does it refer to?

A. The service provided by hotel to take luggage from a coach

B. The service provided by coach driver to bring the luggage into a hotel

C. The service provided by concierge to store luggage in the storage areas

D. The service provided by front desk to take luggage before check out

19. What is the purpose of tour report?

A. To capture tourists feedbacks

B. To convey the message across to the relevant person

C. To record information of a tourist guide on his or her assignment

D. To record the strengths and weakness, complaints and compliments of tour

20. These are special interest tours in Malaysia except:

A. Cycling

B. Caving

C. Reef diving

D. Game hunting

                                                                                                                                  

BAHAGIAN B : SOALAN BETUL / SALAH

The following information is about Tour Payment

                                                                                                                                  

BAHAGIAN C : SOALAN ESEI PENDEK

1. Write Five (5) checklist on meal arrangement

  • Place(Location)
  • Price
  • Menu
  • Time
  • No of pax

                                                                                                                     

2. Write short notes on Deepavali

  • Festival of light celebrated by Hindus
  • The Hindus prepare (coloured rice) and arrange various pattern

                                                                                                                      

SECTION C: ESSEI

  1. As a Tourist Guide, you have been requested to select a restaurant for you tourists.

What are the factors that you should consider before making the recommendation?

  • Type og guest
  • Location of restaurant
  • Quality of food
  • Service
  • Availability
  • Accessibility & Safety

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