Week 2A : Front Desk Communication 1

Hospitality English Program

Introduction

This lesson is about Welcoming Guests using Plural subject with simple and continuous verbs and sentences without verb.

Duration : 90 minutes

Learning Outcome

At the end of this lesson, you must be able to :

• Identify Plural Subject and know how to match it with Simple or Continuous Verb
• Identify and use Simple Present Verb in Question and Answer
• Identify and use Present Continuous Verb in Question and Answer
• Identify sentences without a verb and how to use it

Exercise 2a : Hospitality English Communication

Part 1 

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

1. Would you like to book a room Sir? Yes, I would like to book a room now
2. How many days would you like to stay Sir? I would like to stay for 2 days.
3. How are you paying Sir ? I am paying by credit card
4. Are you happy to stay here Sir? Yes, I am very happy to stay here.
5. What time do you serve breakfast? We serve breakfast from 7.00am everyday
6. Would you like a receipt? Yes, I would like to have it.
7. Where would you like to go Sir? I would like to go to the river cruise
8. Are you ready to go? Yes, I am ready to go now
9. Do you need a wake up call Sir? Yes, I need a wake up call at 6am tomorrow
10. Do you have any luggage Sir? Yes, I have a few luggage here.

Part 2 

Hotel Facilities

1. (simple verb) Q : What type of restaurant do you have?
2. (simple verb) A : We have asian and western food restaurant
3. (simple verb) Q : Do you have a gymnasium?
4. (simple verb) A : Yes Sir, we have a gymnasium which opens until 11pm
5. (cont verb) Q : Are you checking in now sir?
6. (cont verb) A : Yes, I am checking in
7. (adjective) Q : Are you happy with the room Sir?
8. (adjective) A : Yes indeed, I am very happy.
9. (prep / noun) Q : Are you in the room Sir?
10. (prep / noun) A : No, currently, I am at the swimming pool.